Produced for Nu Echo of Montreal to better quantify and communicate the key features and benefits of the Nu Skills contact center skills management solution.
Produced for Speech Technology Magazine. The goal was to describe how the performance of interactive voice response (IVR) systems could be significantly improved by leveraging the expertise of Nu Echo of Montreal.
Developed to provide a high-level overview of the Tmedia family of media gateways from TelcoBridges of Boucherville, QC. Individual product sheets were produced separately
Provides a high-level understanding of the call routing functionality underpinning the Tmedia family of media gateways from TelcoBridges.
Authored on behalf of Confluence Technologies, it addresses a new regulatory reporting requirement for alternative asset managers (hedge funds, etc.). Produced under contract, with byline of a Confluence employee.